Service & Parts Department

Warranty is provided in accordance with the terms of the manufacturers.

Warranty time activation occurs on the date of purchase by issuing the receipt or invoice. The relevant proof of purchase must indicate at minimum the product code and the date of purchase. For the confirmation of the validity of the guarantee and in addition to the proof of purchase of the product, the evaluation of whether the cause of the breakdown falls under warranty by our Service Center is required.

The shipping cost of the tools or machinery to and from our company, shall be borne by the consignor in all cases. Their distribution is done through our network of cooperating points of sale.

The ownership of the products, spare parts and accessories, judged defective and replaced when a warranty claim is approved, is transferred to the company FOURNARAKIS S.A.

Read the user manual of the tool or machine carefully before its first use. Always follow the safety rules set out in the instructions of the manufacturer. Do not try to repair the tool or machine by yourself. Repair requires qualified personnel and equipment to be safe and guaranteed. Avoid any interference with the tools to avoid any risk of injury.

The warranty period is not extended or renewed as a result of any work performed by our company under warranty.

The stated warranty terms are governed by the laws of Greece.

All listed warranty terms are valid for the current calendar year.

FOURNARAKIS S.A. reserves the right to change the warranty terms without any notice.

WARRANTY EXCLUSIONS

Warranty covers the cost of repairing the tool or machine and any required replacement of parts that are defective in terms of material or manufacturing and does not apply:

• Where repairs have been made or attempted by people other than the official or an authorized repair center.
• Where modifications or falsifications of the product have been made.
• Where non-genuine or non-recommended parts, consumables or accessories have been installed.
• In case of overuse, unorthodox use or any use not in accordance with the user manual.
• In case of poor maintenance or exposure to harmful environmental factors.
• Where repairs due to normal wear and tear are required or to consumables, accessories, power cords, supporting batteries and other related items.
• For minor deviations from the specifications that are not necessary for the proper operation of the product. 
• For damages that are the result of factors other than the product, such as natural disasters, theft, wear and tear during transport, etc.
• Where the product is used as a rental item.
• Where the product is an exhibition item, sample or has been supplied free of charge.

F.F. GROUP and BENMAN products are manufactured according to the highest quality standards and comply with all applicable European regulations on safety, emissions, etc. Products are thoroughly tested when their production is completed to guarantee that they are free of manufacturing defect and materials, for a period of time as below, starting from the date of their purchase:

• Professional use: 1 year
• Amateur use: 2 years

Warranty term exceptions may be made, according to promotions in effect from time to time or as follows:

• Batteries: 1 year, regardless of use
• Angle Grinders (HD line): 2 years, regardless of use
• Air compressors (HD line): 2 years, regardless of use
• Generators (HD line): 2 years, regardless of use
• Electric water pumps: 3 years, regardless of use
• Electric jet booster pumps: 3 years, regardless of use

In case that a product falls under more than one exclusion rule, the shortest warranty period applies.

FLEX products are manufactured according to the highest quality standards and comply with all applicable European regulations regarding safety, emissions, etc. The products are thoroughly tested when their production is completed to guarantee that they are free of manufacturing and material defects, for a period of time as follows, starting from the date of their purchase:

•  Professional use: 3 years
• Amateur use: 3 years

Warranty term exceptions may be made, according to promotions in effect from time to time or as follows:

• Batteries: 2 years, regardless of use

In case that a product falls under more than one exclusion rule, the shortest warranty period applies.

SKIL products are manufactured according to the highest quality standards and comply with all applicable European regulations regarding safety, emissions, etc. The products are thoroughly tested when their production is completed to guarantee that they are free of manufacturing and material defects, for a period of time as follows, starting from the date of their purchase:

• Professional use: 1 year 
• Amateur use: 3 years 

Warranty term exceptions may be made, according to promotions in effect from time to time or as follows: 

• Power tools with brushless engine: 5 years, in case of amateur use 
• Power tools (grey line): 2 years, in case of amateur use 

In case that a product falls under more than one exclusion rule, the shortest warranty period applies.

AR BLUE CLEAN products are manufactured according to the highest quality standards and comply with all applicable European regulations regarding safety, emissions, etc. The products are thoroughly tested when their production is completed to guarantee that they are free of manufacturing and material defects, for a period of time as follows, starting from the date of their purchase:

• Professional use: 1 year 
• Amateur use: 2 years 

Warranty term exceptions may be made, according to promotions in effect from time to time or as follows: 

• Products of professional line: 1 year, regardless of use 

In case that a product falls under more than one exclusion rule, the shortest warranty period applies.

Warranty requests for BOSCH and DREMEL tools and machines are handled by BOSCH's authorized repair centers in Athens and Thessaloniki. 

See more: https://www.bosch-professional.com/gr/el/service/warranty/.